Welcome to Poseb. By accessing and using our website or purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Handmade Product Disclaimer

All our products are handcrafted. Slight variations in color, design, or size are natural and not considered defects. Each piece is unique and may differ slightly from the photos shown on the website.

2. Orders & Payments

• All orders must be paid in full at the time of purchase.

• We reserve the right to cancel or refuse any order at our discretion, with a full refund provided.

• Ensure that your contact details, shipping address, and PIN code are correct when placing an order. We are not responsible for delivery issues due to incorrect information.

3. Shipping

• Orders are dispatched within 2 to 4 business days.

• Delivery may take 5 to 7 business days after dispatch.

• Delivery attempts will be made up to 3 times. If undelivered and returned, no refunds will be issued.

For full details, please refer to our Shipping Policy.

4. Returns & Refunds

We do not accept returns or offer refunds for:

• Change of mind

• Incorrect size

• Allergies to materials

• Dislike of product style

If your order arrives damaged, contact us within 24 hours with photos. For more, see our Refund & Return Policy.

5. Product Materials & Allergies

Our products may contain metal, silver, or gold-plated hooks. Customers are responsible for checking product details before purchasing. We are not liable for any allergic reactions.

6. Intellectual Property

All content on this website, including images, designs, logos, and text, is the property of Estellia and may not be copied or reproduced without written permission.

7. Limitation of Liability

Estellia shall not be held responsible for any direct or indirect damages resulting from the use of our products or website.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, specifically as applicable in the State of West Bengal.